Privacy Policy

1 Who we are

This website is operated by Classic Looks (“we”, “our”, “us”). We are the data controller for the personal information described in this policy.

2 Information we collect

We may collect and process the following categories of personal information.

Information you provide

This includes information you give us when you:

• create an account;
• subscribe to free or paid memberships;
• purchase products or services;
• sign up for newsletters;
• contact customer support; or
• take part in promotions or surveys.

This may include:

• name and contact details (email, postal address, telephone number);
• account details (username and password — passwords are stored in encrypted/hashed form, not as plain text);
• billing and payment-related information;
• profile information and communication preferences; and
• messages you send to us.

Payment information

Payments for paid memberships or purchases are processed by third-party payment providers. We do not store full card details on our servers. Payment providers process card data under their own privacy policies.

Automatically collected information

When you use our website, we may automatically collect:

• IP address and approximate location (derived from IP);
• browser type, device type, and operating system;
• pages visited, time spent, and referral URLs;
• cookie identifiers and analytics data (see Cookies).

3 Membership accounts

Classiclooks.co.uk may offer:

• free membership accounts;
• paid subscription memberships; and
• premium or member-only content and features.

When you register for a membership, we process your data to:

• create and manage your account;
• provide access to member benefits;
• process subscription payments;
• send service-related communications (for example, renewal reminders, receipts, or security notices); and
• manage renewals and cancellations.

Paid memberships may renew automatically unless you cancel before the renewal date. Details of price, billing frequency, cancellation, and cooling-off rights are set out in our Subscription Terms and Terms & Conditions.

4 How we use your information

We use your personal information to:

• provide and maintain our website and services;
• process subscriptions and payments;
• manage your membership account;
• send transactional and service emails;
• respond to enquiries and support requests;
• improve website performance, security, and user experience;
• prevent fraud, abuse, and misuse;
• comply with legal and regulatory obligations.

5 Marketing communications

With your consent, or where another lawful basis applies, we may send you:

• newsletters;
• promotions and offers;
• product or feature updates; and
• membership-related marketing.

You can opt out at any time by:

• using the “unsubscribe” link in marketing emails;
• updating your account preferences (where available); or
• contacting us using the details in Contact us.

We will only send marketing where we have a lawful basis to do so under UK GDPR and PECR.

6 Legal bases for processing

Under UK GDPR, we rely on one or more of the following lawful bases:

7 Sharing your information

We may share personal information with trusted third parties who process data on our behalf, including:

• payment processors;
• website hosting and IT infrastructure providers;
• email and newsletter platforms;
• analytics and performance tools;
• membership or subscription management tools; and
• professional advisers (for example, accountants or lawyers) where needed.

We may also disclose information to courts, regulators, or law enforcement when required by law, or to protect our rights, users, or the public.

We do not sell your personal data.

Where we use processors, we require them to protect your data and only use it for the purposes we specify, usually under a written contract.

8 International transfers

Some service providers may process data outside the United Kingdom. Where we transfer personal data internationally, we ensure appropriate safeguards are in place — for example, the UK International Data Transfer Agreement, UK Addendum to EU Standard Contractual Clauses, or transfers to countries covered by a UK adequacy regulation.

9 Data retention

We keep personal information only for as long as necessary for the purposes described in this policy, including to:

• provide services and maintain your account;
• meet legal, tax, and accounting obligations;
• resolve disputes and enforce agreements.

Indicative retention periods (which may vary depending on legal requirements):

• Active membership data: for the life of your account and a reasonable period after closure.
• Payment and billing records: typically up to 6 years for UK tax and accounting purposes.
• Marketing preferences: until you withdraw consent or object, plus a short suppression record to honour your choice.
• Server and security logs: usually a limited period (for example, 30–90 days) unless needed for an investigation.

10 Cookies

Our website uses cookies and similar technologies to:

• remember preferences and keep you signed in;
• enable core website functionality;
• measure traffic and improve performance; and
• personalise content where you have agreed.

Non-essential cookies require your consent under PECR. When you visit classiclooks.co.uk, our cookie banner lets you accept all, reject non-essential, or manage preferences by category (Analytics and Marketing). You can reopen choices anytime via the Cookie settings button. Your selection is stored in the cl_cookie_consent cookie.

For a full list of cookies and how to control them, see our Cookie Policy.

11 Your rights

Under UK GDPR, you may have the right to:

• Access — request a copy of your personal data;
• Rectification — correct inaccurate or incomplete data;
• Erasure — request deletion in certain circumstances;
• Restriction — limit how we use your data in certain cases;
• Object — object to processing based on legitimate interests or for direct marketing;
• Data portability — receive certain data in a structured, machine-readable format;
• Withdraw consent — where processing is based on consent; and
• Complain — lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise your rights, contact us at info@ClassicLooks.co.uk. We will respond within one month, which may be extended by up to two further months for complex requests (we will tell you if an extension applies).

ICO website: ico.org.uk · Make a complaint

12 Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, disclosure, or alteration. Measures may include access controls, encryption in transit (HTTPS), and secure hosting environments.

No online service can be guaranteed completely secure. Please use a strong, unique password and keep your login details confidential.

13 Third-party links

Our website may link to external sites (for example, auction listings or partner dealers). We are not responsible for the privacy practices or content of third-party websites. Please review their policies before providing personal data.

14 Children’s privacy

Classiclooks.co.uk is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

15 Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. Where required, we will notify you by email or through the website.

16 Contact us

For questions about this Privacy Policy or your personal information: